Timeshare Scams Target the Elderly

For too many elderly timeshare owners, their dream vacation getaways have turned into nightmares. As bad economic times force them to sell their timeshares, con-artists hawk promises to line up buyers when all they intend to do is take the owner's money – lots of it. Timeshare scammers also connive to trap the elderly in travel-prize schemes that turn into money holes.

Fortunately, the authorities are onto them. The Federal Trade Commission (FTC) announced 191 law enforcement actions to crack down on timeshare-resale and travel-prize scams, including three FTC cases, 83 civil actions in 28 states, and 25 law enforcement actions in ten other countries. 
 
All told, these swindlers bilked their victims out of tens of millions of dollars and 184 people face criminal charges so far. The FTC's announcement comes less than a year after timeshare-resale and travel-prize scams made the Consumer Federation of America's top-ten list of consumer complaints.

"Con artists take advantage of timeshare owners who have been in tough financial straits and are desperate to sell their timeshares," according to the agency. "They persuade owners to pay fat up-front fees by saying they have someone ready to buy the property, but that’s a lie."

Even worse, after a resale scammer has disappeared with thousands of dollars with no buyer in sight, a second con artist calls claiming to represent a "resale recovery services" firm, according to Forbes. This individual makes a false promise to recover the funds lost from the first fraudulent transaction for another hefty fee. After paying the fee, the victim never hears from them again.

The pressure may be intense for a timeshare holder, who can be on the hook for on-going maintenance fees (sometimes thousands of dollars per year) when the management companies fail to honor their contracts.

Typical travel-prize scams lure victims to high-pressure sales presentations with promises of free or discounted travel. For example, Forbes reports that Festiva promised large-screen TVs or cruises to seniors who attended Festiva sales presentations.  The office of the Louisiana Attorney General, which handled scores of complaints against the company, reported that "Once there, [victims] were forced to listen to a six-hour sales pitch. Some never received their ‘prizes,’ others complained that the free cruises ended up costing hundreds of dollars in fees."

To avoid getting scammed:

• never pay for a promise and be suspicious of up-front fees (don't pay until your unit is sold, advises the FTC)
• always get everything in writing first
• have any documentation reviewed by a trusted financial advisor, realtor, or attorney before signing – if a sales rep pressures you to sign or pay something immediately, don't
• pay close attention to maintenance responsibility and rules for selling a unit
• before agreeing to anything, check for complaints against timeshare resellers by going online, or contacting the state Attorney General and local consumer protection agency

Robot & Grandma

A couple of years ago, a "Skype-on-wheels" robot named Celia allowed adult children to remotely check on their aging parents. Now there are robots that could do the dishes, give them a bath, and hold a conversation.

Recently, a New York Times article gazed into the future of robotic caregiving to pose a "fundamental" question: "Should we entrust the care of people in their 70s and older to artificial assistants rather than doing it ourselves?"

The answer, of course, depends on who you ask. The makers of Paro (a furry baby-harp-seal-shaped therapy robot made to respond to its name, coo when petted, or cry when squeezed), would point to the technology's successes in treating Alzheimer's patients.

Similarly, Carnegie Mellon University (CMU) has designed a robot that can blink, giggle, and develop a personality when people interact with it, to assist in the therapy of people with autism. CMU roboticist Jim Osborn claims that "Those we tested it with love it and hugged it [and began] to think of it as something that is more than a machine with a computer."

But author and MIT professor Sherry Turkle is less sanguine. On seeing a 76-year-old patient share stories with the cuddly Paro, Turkle said, "I felt like this isn’t amazing; this is sad. We have been reduced to spectators of a conversation that has no meaning.... Giving old people robots to talk to is a dystopian view that is being classified as utopian."

Still others would say that personal assistant robots fill an important need at a time when the aging population is exponentially outpacing the caregiver pool.

But even robots that perform simple tasks (and don't do therapy) may come with psychological costs.

David E. Williams, in the Healthcare Collective blog calls it "spooky" that robots can give baths and do other personal tasks. Even if all the robot does is pick up, wash, and put away the dishes, Williams says, "you encounter issues of learned helplessness. If the robot can do it, why make the effort, even if effort is what provides purpose in life and staves off physical and cognitive decline?"